Job Summary

The ICT Technician is responsible for the day-to-day execution of assigned technical projects, and client support services for the ICT solutions offered by COM21, ensuring their successful completion. Other responsibilities include client relationships; surveys, and project inventory recording.

• Minimum Qualification: Bachelors
• Experience Level: Mid level
• Experience Length: 4 years

Job Description/Requirements

• Installation of assigned installation projects in adherence to quality workmanship and applicable industry standards.

• Projects are properly planned within expected timelines and resources appropriately allocated.

• Technical escalations judiciously resolved.

• Implement installations in compliance with the implementation schedule as per the project plan.

• Assist in conducting project surveys with the aim of generation of BoQs.

• Review of customer requirements and participation in the development of suitable ICT solutions to address requirements.

• Ensuring timely escalation of all issues that may affect the project critical path. 

• Customer Care – Ensuring all user support related issues are responded to and attended within Technical SLA stipulations

• Documentation: Ensure that all job assignments are documented accordingly on the Customer Service Report (CSR) and timesheets.

• Ensure that all project documentation is processed accordingly with all relevant stakeholders updated. 

• Ensure all project materials issued are well accounted and stored securely while on site

Education, Skills and Competencies

• Degree in ICT or related field and/or Diploma in Telecommunications.

• Minimum 4 years’ experience in ICT industry in a similar role doing technical project installations.

• Should have certifications  in 

o Cisco Certified Network Associate in Routing and switching   

o Cisco Certified Network Professional

o Other training: Surveillance and Access Control, cabling training, in depth termination knowledge

• Working knowledge on Microsoft Projects, AutoCAD, Network Design planning

• PMP / PRINCE II certification is highly desirable/ diploma in project management.

• Extensive experience in installation and configuration of IP PABX systems, Surveillance and Access control systems and Networks (structured cabling & wireless networks).

• Good planning & management skills in technical project installations 

• Strong analytical skills

• Good communication skills and customer service skills

• Disciplined and capable of ensuring policies are fairly and consistently applied

• Ability to adjust priorities and manage time wisely in a fast-paced environment

• Should be available immediately and willing to work on contract ( renewable based on performance)

• Should be willing to travel countrywide on assignment